selection of course photographs

Terms & Conditions for Online Bookings

(1) Introduction

Please read these online booking terms carefully.

You will be asked to expressly agree to these online booking terms during the booking of courses and the paying of fees due to HSF Training Ltd booking process on our website.

(2) Interpretation

In these online booking terms, “we” means HSF Training Ltd (and “us” and “our” will be construed accordingly); and “you” means our customer or potential customer under these online booking terms (and “your” will be construed accordingly).

(3) Booking process

The advertising of courses on our website constitutes an “invitation to treat”; and your submission of a booking request for courses or consultancy constitutes a contractual offer. No contract will come into force between you and us unless and until we accept your order in accordance with the procedure detailed below.

In order to enter into a contract to book a course or consultancy, you will need to take the following steps:

  1. you must select the relevant course and date, and then proceed to the checkout;
  2. you must confirm your order and your consent to these online booking terms;
  3. you will be transferred to the PayPal website, and PayPal will handle your payment; 
  4. we will then send you an initial acknowledgement ; and
  5. once we have checked whether we are able to meet your booking request, we will either send you a booking confirmation (at which point your booking will become a binding contract) or we will confirm by email that we are unable to meet your booking request.

We will not file a copy of these online booking terms specifically in relation to your booking. We may update the version of these online booking terms on the website from time to time, and we do not guarantee that the version you have agreed to will remain accessible. We therefore recommend that you download, print and retain a copy of these online booking terms for your records.

The only language in which we provide these online booking terms is English.

Before you place your order, you will have the opportunity of identifying whether you have made any input errors by reviewing your order on screen.  [describe how]. You may correct those input errors before placing your order by going back to the courses page and making a new selection.

(4) The services provided

a. Open course.

b. In house training.

c. Consultancy work

(5) Price and payment

Prices for courses are quoted on our website. However, it is always possible that some of the prices on the website may be incorrect. We will verify prices as part of our online booking procedures so that a bookings correct price will be stated when you pay.

Payment must be made in full upon the submission of your booking request. We may cancel the contract between us if the price is not received from you in full in cleared funds.

The prices on the website include all value added taxes (where applicable).

Payment must be made by PayPal.  

Prices are liable to change at any time, but changes will not affect contracts which have come into force.

(6) Warranties

We warrant that the services provided under these online booking terms will be provided with reasonable skill and care.

You warrant and represent to us that:

  1. you are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these online booking terms;
  2. the information provided in or in connection with your booking request is accurate and complete;
  3. you are entering into the contract under these online booking terms in the course of a business, and not as a consumer;
  4. you will be able to attend the course at the time and in the place advertised;
  5. you meet the pre-requisites and qualification criteria (where applicable) for attending the course set out in the course outline;
  6. you are resident in the England or Wales; and
  7. you are at least 18 years of age.

(7) Venues and dates

We may change course dates and venues by giving reasonable notice of the change to you.

(8) Your rights of cancellation

Without prejudice to the statutory right of cancellation detailed in Section 9, you may cancel a course booking:

Notice Provided Cancellation Fees Postponement Fees
More than 21 days  Zero Zero
14 – 21 Days  50% of original fees Zero
7-14 days  100% of original fees 25% of original fees
Less than 7 days  100% of original fees 100% of original fees


If you fail to attend the course, no refund will be given.

In order to cancel a contract on this basis, you must inform us by writing to the address set out in Section [15] of these online booking terms. Your notice of cancellation must be actually received by us on or before the relevant date set out above.

(9) Refunds

If you cancel a contract and are entitled to a refund, we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your valid notice of cancellation.

(10) Our rights of cancellation

We reserve the right to cancel a course, without liability, by giving you notice of cancellation at least 24 hours before the scheduled start date for the relevant course (in which case we will refund to you all amounts paid in respect of the course).

(11) Your indemnity

You hereby indemnify us and undertake to keep us indemnified against all and any liabilities, losses, damages, expenses and costs (including legal expenses and amounts paid in settlement of any demand, action or claim) arising, directly or indirectly, out of a breach by you of any of your obligations under these online booking terms.

(12) Limitations and exclusions of liability

Nothing in the online booking terms will: (a) limit or exclude the liability of a party for death or personal injury resulting from negligence; (b) limit or exclude the liability of a party for fraud or fraudulent misrepresentation by that party; (c) limit any liability of a party in any way that is not permitted under applicable law; or (d) exclude any liability of a party that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in the online booking terms: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the online booking terms or in relation to the subject matter of the online booking terms, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

We will not be liable to you in respect of any losses arising out of a force majeure event.

We will not be liable to you in respect of any business losses, such as loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

We will not be liable to you in respect of any loss or corruption of any data, database or software.

We will not be liable to you in respect of any special, indirect or consequential loss or damage.

Our aggregate liability to you under the online booking terms will not exceed the greater of:

(a) £100; and

(b) the total amount paid or (if greater) payable by you to us under the online booking terms.

(13) Force majeure

In this Section and Section [12], “force majeure event” means any event which is beyond our reasonable control.

Where a force majeure event gives rise to a failure or delay in us performing our obligations under these terms and conditions, those obligations will be suspended for the duration of the force majeure event.

(14) General terms

We will treat all your personal information that we collect in connection with your order in accordance with the terms of our privacy policy; use of our website will be subject to our website terms of use.

Contracts under these online booking terms may only be varied by an instrument in writing signed by both you and us. We may revise these online booking terms from time-to-time, but such revisions will not affect the terms of any contracts which we have entered into with you.

If any provision of these online booking terms is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect, and such invalid or unenforceable provisions or portion thereof will be deemed omitted.

No waiver of any provision of these online booking terms, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that provision or any other provision of these online booking terms.

You may not assign, charge, sub-contract or otherwise transfer any of your rights or obligations arising under these online booking terms. Any attempt by you to do so will be null and void. We may assign, charge, sub-contract or otherwise transfer any of our rights or obligations arising under these online booking terms, at any time.

Each contract under these online booking terms is made for the benefit of the parties to it and is not intended to benefit, or be enforceable by, any other person. The right of the parties to terminate, rescind, or agree any amendment, variation, waiver or settlement under such contracts is not subject to the consent of any person who is not a party to the relevant contract.

Subject to the first paragraph of Section 12: these online booking terms contain the entire agreement and understanding of the parties in relation to a course booked on our website, and supersede all previous agreements and understandings between the parties in relation to a course booked on our website; and each party acknowledges that no representations not expressly contained in these online booking terms have been made by or on behalf of the other party in relation to the booking of a course on our website.

These online booking terms will be governed by and construed in accordance with English law, and the courts of England and Wales will have non-exclusive jurisdiction to adjudicate any dispute arising under or in relation to these online booking term.

(15) About us

Our full name is HSF Training Ltd.

Our registered office is 8 Morpeth Close, Oxclose, Washington, NE38 0NU
and our principal trading address is The Pinetree Centre, Durham Road, Birtley, DH3 2TD.

Our company registration number is 5747985.

Our email address is enquiries@hsftraining.co.uk.

Our VAT number is 817369309.